sales@redrooksapparel.com +880 01721 121233

Refund Policy

Your satisfaction is our priority

We want you to be satisfied with every purchase.

This Refund Policy explains when refunds, returns, and exchanges apply.

1. Eligibility for Refunds & Returns

You may request a return or refund if:

  • You received a defective or damaged item
  • You received the wrong product
  • The item does not match the description

Requests must be made within 7 days of receiving the order.

2. Items Not Eligible for Refund

Certain items cannot be returned:

  • Used or washed products
  • Items without original tags/packaging
  • Custom or personalized items
  • Clearance/discount products (if marked non-refundable)

3. Return Process

To request a return:

1
2

Provide order ID, photos, and reason

3

Wait for approval

4

Ship the item back to our return address

Note: Buyer is responsible for return shipping unless the item is defective or incorrect.

4. Refund Processing Time

Refunds will be issued within 7–10 business days after we receive and inspect the product.

Refunds are returned to the original payment method.

5. Exchanges

If you want a different size or color, we will exchange the item depending on stock availability.

6. Contact Us

For any issues:

Email: sales@redrooksapparel.com

Website: https://redrooksapparel.com/

Last Updated: December 2025